SHIPPING INFORMATION
When will my order ship?
After placing your order, we’ll begin processing it within 1-3 business days (Monday through Friday, excluding holidays). We're committed to getting your items to you as quickly as possible! Currently, we ship only within the United States (excluding U.S. territories – stay tuned for updates!). Once your order is processed, you can expect to receive it within 2-4 business days. Please note that processing times may be longer during peak seasons. For real-time updates, you can track your package using the link in your shipping confirmation email.
How is my shipping cost calculated?
Your shipping cost is calculated by the United States Postal Service (USPS) based on your shipping address, the shipping method chosen, and the weight of your order at checkout. To ease the burden of shipping cost, we cover some of the cost, as well as apply a discounted rate for you from USPS. We got you!
What if my order never arrives or is stolen?
With USPS, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise here. When you file a claim, USPS will follow up with you via email confirming your claim; and an associate will get back to you within 3-5 business days.
Claims for packages presumed to be lost by the carrier, where the status is “not delivered” must be filed no sooner than 7 days after the scheduled delivery date for shipments here, but not later than 30 days from the date the shipment was originally scheduled to be delivered.
Claims for packages marked by the carrier as “delivered” yet not received by the customer must be filed within 5 days from the date and time shown by carrier as delivered. Underwriters reserve the right to require proof of either a copy of a police report showing report of theft or security video recording showing evidence of theft.
All other claims for loss or damage should be filed as soon as discovered but in no event later than 60 days from the purchase date.
When all else fails, CONTACT US at hello@sheessntialsbeauty.com and we will be glad to help you.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at hello@sheessentialsbeauty.com and we will be happy to work with you to remedy the situation.